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How long will my order take?
Orders are usually processed within 5-10 business days. Shipping time
will vary depending upon the shipping method chosen. See our Shipping Policy for typical transit times.
Note that once in
transit, any orders, regardless of the type of shipment method chosen, may be
delayed due to inclement weather occurring anywhere along the shipment route. Please
arrange accordingly as we cannot be held responsible for delays which FEDEX
dictates in its tracking of your package(s) as “Local Delivery Restriction” or
“Weather Delay
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Shipping and Handling
Shipping and Handling charges are automatically calculated for you
when placing an order. Handing costs may vary depending upon the
special packaging needs of your order. Shipments are subject to stock
availability.
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How do I contact the Book of Mormon Musical Store?
The best way to get a fast answer to your questions is to e-mail us
at orders@bookofmormonbroadwaystore.com. Please include your full name, e-mail
address, and your order number (if applicable) in your e-mail query.
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My merchandise was damaged when I received it. What do I do?
Defective or damaged products may be returned within 30 days of the invoice date. Replacement will be for identical items only.
Customers needing to request a return may do so by going to “your
account”. Please select the Order History menu and click the “details”
button on the order needing a return. Each item purchased will have a
corresponding checkbox. You may select the items needing to be returned
and click the "return items" button. Upon clicking the “return items”
button, the return form will appear. Please fill out the form and use
the comments field to indicate what you are exchanging your item for.
Also use the comments field to indicate that you have received a
damaged item or if you were sent the wrong item and/or size. Click the
“submit” button. You will receive an email with instructions on how to
return your item(s) after we have reviewed and approved your request.
* A return label will be sent to you via email if you have
received an item that is damaged or if you were sent the wrong item
and/or size.
If the defective or damaged item
is no longer available, a credit will be applied for the item plus that
item's shipping and handling charges to the credit card that the order
was place on.
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Can I exchange what I ordered for another item?
We want to make sure that you enjoy your Book of Mormon merchandise.
If you are unhappy with your item or its particular size, please follow the instructions at the Return Merchandise Request page. There are NO REFUNDS.
All sales are final on undergarments.
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Can I cancel my order?
ALL ORDERS ARE FINAL. If you need to cancel your
order please let us know as soon as possible. Your order cannot be
canceled after it has been processed and/or shipped.
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Holiday Shipping Guide
In order to guarantee delivery by Christmas holiday please consider the service guide offered below:
SERVICE DATE DEADLINE TIME DEADLINE
Ground 12/13 midnight
2 Day 12/18 midnight
Overnight 12/19 midnight
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Do you ship to my country?
We ship to the United States.
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